Tashreeq customer service is terrible

If I could give zero stars I would. I called the call center and spoke to Tashreeq. I made payment and sent proof on Friday. I spoke to Tashreeq on Tuesday 240522Q42XJ5 and I asked if he could please escalate my query as I needed my insulin and my medical aid was still suspended. He told me he can't escalate my query because it was still within the 3 days tat. He raised his voice at me that I even asked if he is shouting at me now. I asked his name and surname and he said he can't give me his surname. I told him I've worked for medscheme for 11 years in customer support also at bonitas and I've never heard of such. He then said well if I worked for medscheme like I said then I should know that. I just asked my query number and said thank you. My suspension was only lifted today. Friday. The call center agent had no empathy what so ever. He really shouldn't be speaking to clients. Also his listening skills are poor as I had to repeat my ID number more than thrice before he got it right