AB
Andre B
1 reviews | Active since Nov 2017
22 Feb 2021, 10:23
Tardy Hospitalisation Authorisation Process
I submitted a request for Hospitalisation Authorisation at 13h05 of 17th February 2021. As of the morning I have not received a response by email. I phoned the fund and was informed that they only received my request on the 19th and it was approved this morning yet no email was forthcoming. It would appear that there is some problem with the Bonitas Business Process Management software!
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Replies (2)
Bonitas Medical Fund's replyOfficial
22 Feb 2021, 12:22Hello Andre B,
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We are currently investigating this matter.
We appreciate your patience while we are resolving this query for you. Regards,
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We are currently investigating this matter.
We appreciate your patience while we are resolving this query for you. Regards,
Bonitas Team
Best regards,
Bonitas Medical Fund's reply22 Feb 2021, 12:22
Official
Hello Andre B,
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We are currently investigating this matter.
We appreciate your patience while we are resolving this query for you. Regards,
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We are currently investigating this matter.
We appreciate your patience while we are resolving this query for you. Regards,
Bonitas Team
Best regards,
Bonitas Medical Fund's replyOfficial
28 Feb 2021, 12:20Hello Andre B,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Best regards,
Bonitas Medical Fund's reply28 Feb 2021, 12:20
Official
Hello Andre B,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Best regards,