1 reviews | Active since Aug 2017

06 Feb 2019, 17:58

Taking the last cent from a family man

So I recently joined Bonita’s Medical aid Which I truly regret after just a few days Firstly they double deducted my account in February, no notification was given neither by mail, fax , sms ... etc Secondly then they penalize me with a late joiners fee of R500 , yet I had uninterrupted medical aid and all the certifications was sent to them or handed in at their offices Then they also advise me a 12 month waiting period for my eye which I have had a corneal replacement done but marked it as Corneal corrosion Went to their offices to discuss this and an enquiry was sent to their underwriters as clearly not carefully read Just when I thought there was light of the end of the tunnel , I receive a mail to say my benefits has been suspended I have already had so much stress due to this and when I ask to terminate my membership they responded with a 30 day notice and will most probably deduct my account for device I never even use cause we are literally not even a proper month and I ask to waiver the 30 days and they insist So all done and said I walk away with bitterness and more than ten thousand rand less in my pocket for a medical aid I never even got the benefit to use Day light ******* and feels like they are only out to rob a person although I appeal to allow me to resign with immediate effect As all of us has got a family and bills to pay But hey so far it appear that no matter what they wrong me already they just in it to make money So the medical aid once again take from the man off the street with no remorse

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Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply07 Feb 2019, 14:50
Official
Hello enrique-deo-paulsen,
Thank you for submitting a comment to us through Hello Peter.
Kindly reply privately with the membership number and contact details in order for us to assist with your query.
Please note that your personal information is not showing on the public view platform.
Kind regards,                  
Bonitas Team
's update11 Feb 2019, 09:27
Reviewer Update
Good day So firstly Bonita’s Medical fund continues to not adhere or even listen to my grief and stress they are putting me through, and still wants more money from me. So I have already requested for termination of contract but yet they insist on their 30 days. Firstly so much oversight from their business and major unprofessionalism shown in the way matters are handled.This is where it is clear to me and my family that Bonita’s will not do the right thing by accepting my termination and not further bill me for service that I have not even used. They have never notified me as their new member of the double deduction and my bank account is sitting in arrears dues to their oversight plus the bank charges that comes from my pocket not theirs. Then they inform me they are willing to waiver my 12 month waiting period for my eye but still insist of a late penalty fee of now R550 instead of the previous R500. Have they got no moral or integrity at all to mess their member around and insist that you adhere to their terms and conditions but not consider that at the end of the day you are robbing people and make as if the customer/ member will just have to endure it. It appears that they have this mentality that they are untouchable and do whatever they want Where I ask them to do the right thing and just terminate my policy with immediate effect and allow me to leave in peace and no further money taken from me