Takes more than 2 months and still not resolved.

<p>I had an in-hospital procedure done on 21 February. Accidently, the service provider dated their invoice 22 February, so their account was partially paid from my savings (which was then depleted) and there is still an amount outstanding (this should have been paid from my in-hospital benefits). So firstly it took me how long to get the answer that "I didn't have authorisation for 22 February" - so, eventually I saw that is the problem and I requested an amended account from the service provider, which they did give me with the correct date. So I submitted again with the correct date and told the whole story - just to get a "claim acknowledgement" for services done on the 22 February (this is the wrong date, again!!!!!). So I complain and say it is wrong - today (21 April) I get the following message:</p> <p>"We acknowledge receipt of your email dated 19th of April 2017.</p> <p>Please note that your claim dated 22/02/2017 charged amount of R3580.10 has been reversed. In order for us to re process a claim as per your request regarding changing the service date, we require an amended detailed claim from your healthcare provider (Mauff A C & Partners). Please request and re submit for processing."<br /><br />But yesterday I received the following message:</p> <p>"Thank you for your enquiry dated 05/04/2017</p> <p>The claim for Drs Mauff A C & Partners, service date 21/02/2017, for an amount of R3580.10, has been processed and the payment amount R3580.10 shall be paid on 20/04/2017."<br /><br />To yesterday's message I responded as follows:</p> <p>"Please note that a portion of this claim has already been paid from my savings to the service provider (since they dated the invoice wrongly) - therefore if you pay them in full now they would receive double payment. Will they pay back the money or will you just re-imburse my savings and pay the remaining amount to the service provider from my hospital benefit?</p> <p>R2378.37 was paid to the service provider from my savings, therefore R1201.73 is still outstanding since my savings were depleted from that payment that was made in error from my savings. Therefore my savings must be re-imbursed with R2378.37 and the service provider must only be paid the outstanding amount of R1201.73 (unless thay reverse the amount already paid back to Bonitas).</p> <p>Does this also mean that my savings will be re-imbursed accordingly?"<br /><br />So, does anyone working at Bonitas actually know what I am saying and does anyone have the necessary expertise to resolve this matter? This is very very bad service.</p>