JS
Jeanine S
1 reviews | Active since Mar 2023
22 Mar 2023, 15:50
Taken off Chronic Medication Scheme WITHOUT being informed about it!!!!!
I have been a member of Bonitas since 2008 and on chronic medication since 2015. I received no notifications or any communication about being taken off the chronic medication scheme.
There was a mistake made and my chronic medication was put through as a day-to-day benefit instead of it going off my chronic medication scheme. I complained about the error ...so putting 2 and 2 together ...we have me taken off the chronic medication completely!!!!
I have had a few problems paying the account on time, but that has nothing to do with my chronic medication scheme.
I am beyond astounded by the service and shocked as working for a medical aid should be taken a bit more seriously - for crying out loud I need my chronic medication!!!!
Helpful (0)
Replies (7)0
Replies (7)
Bonitas Medical Fund's replyOfficial
22 Mar 2023, 16:16Hello Jeanine S
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's reply22 Mar 2023, 16:16
Official
Hello Jeanine S
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
JS
Jeanine S's updateReviewer Update
22 Mar 2023, 23:06Thank you. I appreciate your efforts.
JS
Jeanine S's update22 Mar 2023, 23:06
Reviewer Update
Thank you. I appreciate your efforts.
Bonitas Medical Fund's replyOfficial
23 Mar 2023, 07:15Hello Jeanine S
Thank you for notifying us of your complaint.
We are investigating this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint.
We are investigating this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's reply23 Mar 2023, 07:15
Official
Hello Jeanine S
Thank you for notifying us of your complaint.
We are investigating this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint.
We are investigating this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's replyOfficial
23 Mar 2023, 10:31Hello Jeanine S
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's reply23 Mar 2023, 10:31
Official
Hello Jeanine S
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
JS
Jeanine S's updateReviewer Update
27 Mar 2023, 16:24Hi
Thank you for the prompt response to my complaint. I was very impressed by the quick response after posting.
It is excellent that I am on the chronic scheme again. Now, all that needs to be done is that the entries where my chronic medication was put through as 'day-to-day benefits' and some other categories that should not be on my profile should be taken off and everything will be perfect.
Thank you to all who have assisted with my complaint.
Thank you for the prompt response to my complaint. I was very impressed by the quick response after posting.
It is excellent that I am on the chronic scheme again. Now, all that needs to be done is that the entries where my chronic medication was put through as 'day-to-day benefits' and some other categories that should not be on my profile should be taken off and everything will be perfect.
Thank you to all who have assisted with my complaint.
JS
Jeanine S's update27 Mar 2023, 16:24
Reviewer Update
Hi
Thank you for the prompt response to my complaint. I was very impressed by the quick response after posting.
It is excellent that I am on the chronic scheme again. Now, all that needs to be done is that the entries where my chronic medication was put through as 'day-to-day benefits' and some other categories that should not be on my profile should be taken off and everything will be perfect.
Thank you to all who have assisted with my complaint.
Thank you for the prompt response to my complaint. I was very impressed by the quick response after posting.
It is excellent that I am on the chronic scheme again. Now, all that needs to be done is that the entries where my chronic medication was put through as 'day-to-day benefits' and some other categories that should not be on my profile should be taken off and everything will be perfect.
Thank you to all who have assisted with my complaint.
Bonitas Medical Fund's replyOfficial
27 Mar 2023, 22:54Hello Jeanine Smith’s reply Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team
Bonitas Medical Fund's reply27 Mar 2023, 22:54
Official
Hello Jeanine Smith’s reply Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team
JS
Jeanine S's updateReviewer Update
27 Mar 2023, 23:23One part of it has been resolved, but I have just checked to see if the other part has been resolved and it is still showing on the Bonitas portal that R1788.50 has been put through as a transaction on my day-to-day benefits as well as two other categories. I have not received any communication about this, other than the fact that it has been resolved in the latest reply here on Hellopeter. Thank you for your reply
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JS
Jeanine S's update27 Mar 2023, 23:23
Reviewer Update
One part of it has been resolved, but I have just checked to see if the other part has been resolved and it is still showing on the Bonitas portal that R1788.50 has been put through as a transaction on my day-to-day benefits as well as two other categories. I have not received any communication about this, other than the fact that it has been resolved in the latest reply here on Hellopeter. Thank you for your reply
.
.