T

I have never experienced such incompetence from Bonitas financial services, I'm going on my 5th month waiting for my refund. I've been **** to by their staff and they don't even have a decency of call you back. I spoke to Luxolo who promise that the money will be on my acc before the 14th May then on the 13th they decided to send me an email saying my refund has been prepared and sent to finance for processing, the same thing Luxolo sad to me on the 6th of May. The 29th of April Monique also told me that she sent an email to Finance and she only called me back when she heard that I was on the phone with Luxolo, they have been giving me a hustle since day one. I am very disappointed I'm even thinking of writing to Council for Medical Schemes.