LM
Lourraine M
1 reviews | Active since Sept 2017
28 May 2026, 20:46
System unavailable to authorise surgery ********!
There no zero to give Bonitas but I’m very upset that the so called system is not available for authorising my surgery. Call centre agent says there’s nothing she can do. So I can’t be admitted and can’t get surgery done and there’s no other option presented. This is ******** and ******** that we continue to pay for no service. The system is also off for the Phamarcy. This is pathetic!!!!
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Replies (2)
Bonitas Medical Fund's replyOfficial
29 May 2026, 10:25Hello Lourraine M We’re truly sorry for the frustration and inconvenience you’ve experienced, especially regarding your surgery and medication. This is not the level of service we aim to provide. We are actively working to ensure that your authorisation is facilitated and that you can proceed with your admission and treatment without further unnecessary delays. Thank you for your patience. Kind regards, Bonitas Team
Bonitas Medical Fund's reply29 May 2026, 10:25
Official
Hello Lourraine M We’re truly sorry for the frustration and inconvenience you’ve experienced, especially regarding your surgery and medication. This is not the level of service we aim to provide. We are actively working to ensure that your authorisation is facilitated and that you can proceed with your admission and treatment without further unnecessary delays. Thank you for your patience. Kind regards, Bonitas Team
LM
Lourraine M's updateReviewer Update
29 May 2026, 10:34This is not helpful when you don’t have my details. How are you ensuring my claim is processed when your agent wouldn’t take my pre authorisation request? We know you are moving to Momentum from Medscheme on 1June. That should not affect our health. Pls let me know how you are assisting me and many other members who could be waiting in hospital and having no money to cater to your responsibility. Pls provide me a direct line, person and contact number
LM
Lourraine M's update29 May 2026, 10:34
Reviewer Update
This is not helpful when you don’t have my details. How are you ensuring my claim is processed when your agent wouldn’t take my pre authorisation request? We know you are moving to Momentum from Medscheme on 1June. That should not affect our health. Pls let me know how you are assisting me and many other members who could be waiting in hospital and having no money to cater to your responsibility. Pls provide me a direct line, person and contact number