CV
Cieltjie V
1 reviews | Active since Sept 2020
06 Jun 2023, 21:02
Swak diens
Ek en my kinders is nuwe lede by Bonitas. Daar word gevra ons moet ons eerste premie inbetaal aangesien die debietorders nie aangebied gaan word vir die 1ste maand. Dieselfde dag wat ons dit oorbetaal - vorder hulle dit ook by die bank. Nou wil hulle nie die geld dadelik terug betaal nie - nou moet ons 7 werksdae wag. Ek het werklik nog net uiters swak diens by Bonitas gekry !
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Replies (3)
Bonitas Medical Fund's replyOfficial
06 Jun 2023, 21:46Hello Cieltjie V Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. Our Office hours are 08:00 - 17:00 Monday – Friday. Closed on weekends and public holidays
Your enquiry will be attended during office hours. Kind Regards
The Bonitas Team
Your enquiry will be attended during office hours. Kind Regards
The Bonitas Team
Bonitas Medical Fund's reply06 Jun 2023, 21:46
Official
Hello Cieltjie V Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. Our Office hours are 08:00 - 17:00 Monday – Friday. Closed on weekends and public holidays
Your enquiry will be attended during office hours. Kind Regards
The Bonitas Team
Your enquiry will be attended during office hours. Kind Regards
The Bonitas Team
Bonitas Medical Fund's replyOfficial
07 Jun 2023, 10:11Hello Cieltjie V
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Bonitas Medical Fund's reply07 Jun 2023, 10:11
Official
Hello Cieltjie V
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
07 Jun 2023, 12:46Hello Cieltjie V
As per our telephonic discussion, your enquiry will be investigated, we will keep you updated until the matter has been resolved. We appreciate your patience while we are resolving this query for you. Regards
Bonitas Team
As per our telephonic discussion, your enquiry will be investigated, we will keep you updated until the matter has been resolved. We appreciate your patience while we are resolving this query for you. Regards
Bonitas Team
Bonitas Medical Fund's reply07 Jun 2023, 12:46
Official
Hello Cieltjie V
As per our telephonic discussion, your enquiry will be investigated, we will keep you updated until the matter has been resolved. We appreciate your patience while we are resolving this query for you. Regards
Bonitas Team
As per our telephonic discussion, your enquiry will be investigated, we will keep you updated until the matter has been resolved. We appreciate your patience while we are resolving this query for you. Regards
Bonitas Team