PM
Palesa M
1 reviews | Active since Sept 2016
29 Mar 2019, 08:54
Suspicious Chronic Claims
Kindly advise on the Pharmacy Direct claims on my medical aid dated 03 and 29 March 2019. Why are there 2 claims in 1 month when in February 2019 I received a repeat of 2 or 3 months repeat? Why another claim on the 29th when I have not received the medication claimed on the 03rd March 2019? Please reverse those claims and dont deliver the medication claimed on the 03rd and 29th March 2019
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Replies (2)
Bonitas Medical Fund's replyOfficial
29 Mar 2019, 13:40Hello palesa-motsoeneng,
Thank you for submitting your details to us through Hello Peter.
We have forwarded your enquiry to Pharmacy Direct for inverstigation and we will keep you updated until the matter has been resolved.
We appreciate your patience while we are resolving this query for you.
Regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
We have forwarded your enquiry to Pharmacy Direct for inverstigation and we will keep you updated until the matter has been resolved.
We appreciate your patience while we are resolving this query for you.
Regards,
Bonitas Team
Bonitas Medical Fund's reply29 Mar 2019, 13:40
Official
Hello palesa-motsoeneng,
Thank you for submitting your details to us through Hello Peter.
We have forwarded your enquiry to Pharmacy Direct for inverstigation and we will keep you updated until the matter has been resolved.
We appreciate your patience while we are resolving this query for you.
Regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
We have forwarded your enquiry to Pharmacy Direct for inverstigation and we will keep you updated until the matter has been resolved.
We appreciate your patience while we are resolving this query for you.
Regards,
Bonitas Team
Bonitas Medical Fund's replyOfficial
29 Mar 2019, 15:14Hello - palesa-motsoeneng,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative from Pharmacy Direct, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative from Pharmacy Direct, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Bonitas Medical Fund's reply29 Mar 2019, 15:14
Official
Hello - palesa-motsoeneng,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative from Pharmacy Direct, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative from Pharmacy Direct, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team