Suspension of my medical aid but payment was made!

Good Day CEO, COO.

I am writing this email with great frustration and utter disappointment.

I am a LOYAL Bonitas member since the year 2020, I have been paying my monthly subscriptions on time and remained in good standing with your organization because I believe we have a transactional relationship, I am however not a very satisfied customer.

My sequence of events:

26/05 - Debit order went off my account and returned as unpaid 27/05 - Made manual payment, please see POP attached and sent an email telling you I have made payment AND I had a conversation on WhatsApp about it to you because I am a good Samaritan which I attached also to this email 28/05 - I received a acknowledgment of manual payment made, please see attached proof 07/06 - I made my way to a pharmacy and low and behold I was told " my medical aid has been suspended" 07/06 - I sent an email to enquire about what is going on since I have paid my medical aid AND RECEIVED CONFIRMATION THEREOF, I was informed that the company is under new administration and old emails cannot be retrieved, now explain to me how this is all my problem after I have made payment 08/06 - I called Bonitas to find out what is going on with my account and I was told to RESEND my POP to this email address *** which I did, bare in mind its the second time now 08/06 - I received a acknowledgment of my email and I was informed I would get feedback within 3 days

Now, please have a look at my query without any confusion and understand one thing, I know I need to pay my account and have been doing so for the longest time, I had a slight issue and the debit order bounced which I rectified the next day, do yourself a favor and check my payment history, tell me how a paying client of Bonitas IS STILL SUSPENDED up until now, you don't know if I have a serious medical condition and it is affecting my health. You received your money yet I cannot access the services.

I truly hope the highest form of management is reading my concern right now, I made payment on the 27th of May, today is the 9th of June and I have no cover, I AM NOT WAITING 3 days for you to get your administration in order.