1 reviews | Active since Nov 2017
Suspension of Medical Cover incorrectly
Lerato Mashile corrected the incorrect suspension in September but in October the same incorrect suspension took place and a member had not access to Medical Aid even though Bonitas had the money for the premiums. Tried Calling Lerato Mashile over 10 times - no answer. She read the emails complaining but did nothing about it and di not even reply.
Hello Jason2288,
Thank you for submitting a comment to us through Hello Peter.
Kindly reply privately with your membership number and contact details in order for us to assist with your query.
Regards,
Bonitas team
Hello Jason2288,
Thank you for submitting a comment to us through Hello Peter.
Kindly reply privately with your membership number and contact details in order for us to assist with your query.
Regards,
Bonitas team
Hello Jason2288,
Thank you for submitting a comment to us through Hellopeter.
We hereby confirm that an email has been sent to you and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Hello Jason2288,
Thank you for submitting a comment to us through Hellopeter.
We hereby confirm that an email has been sent to you and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team