Suspension of Medical Aid and Follow up thereof

<p>To whom it may concern</p> <p>Since the merger with Bonitas, the service has gone to the dogs. At the end of January 2017 the annual increase took place. I was not notified in any form what so ever when the new increased rate will be deducted from my account. I did phone Bonitas and all they said was an email was sent in October regarding the increase, but to no avail no proper date was given???</p> <p>The problem started so I paid in manually the R1590.00 for the month of Jan (on the 7th Jan 2017 ) and the other R200.00 on the 28th of January. February deductions as per normal again. Funny enough my fiance phoned this morning and I was still suspended. When he asked why was I still suspended the call centre answered per the usual, it is the customer responsibility to ensure the accounts/ call centre is kept up to date? Let me assure you all emails with POP proof of payment was sent to the relevant departments? Why was this not fixed? So, I have been suspended for while longer,and does Bonitas care...NO? Since everything is so automated at Bonitas have they lost the Human relations factor/ CRM when it comes to customers?</p> <p>On another note a debit order was done on my behalf from Bonitas without my consent for the extra R200.00 I owed?</p> <p> </p> <p>I am moving my services to another Medical Aid. You have lost your focus on your customer service?</p>