1 reviews | Active since Jan 2017
Suspension of medical aid
On Saturday 13 January 2018 I receive an SMS from Bonitas informing me that I have an amount outstanding and I must call them.
On Monday 15 January 2018 i am told that I must pay R 415.00 because there is an annual increase in my premium which i had no idea I had to pay in December as I did not receive a notification letter
Because my company pays my medical aid on my salary run I asked Bonitas if I could pay my increase on my January payroll run without my medical aid being suspended and they agreed and guess what................................................ on the 18/01/2018 I receive an email and sms confirming suspension of my medical aid and my employer had to leave all his work and pay it.
Bonitas you clearly don't have the best interest of clients in your heart
Hello shabzinho,
Thank you for submitting a comment to us through Hello Peter.
Kindly reply privately with your membership number and contact details in order for us to assist with your query.
Please note that your personal information is not showing on the public view platform.
Kind regards,
Bonitas Team
Hello shabzinho,
Thank you for submitting a comment to us through Hello Peter.
Kindly reply privately with your membership number and contact details in order for us to assist with your query.
Please note that your personal information is not showing on the public view platform.
Kind regards,
Bonitas Team
Hello shabzinho,
Thank you for submitting a comment to us through Hellopeter.
We hereby confirm that a detailed email has been sent to you and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Hello shabzinho,
Thank you for submitting a comment to us through Hellopeter.
We hereby confirm that a detailed email has been sent to you and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team