Suspension of account without communication

Bonitas suspended my account without communicating with me about the outstanding contributions I had. The outstanding contributions was due to someone's incompetence who put my medical contribution fee to the max tax bracket after I had sent all the supporting documents they required. This was done during the festive period. According to them the documentation was not clear but I was not made aware of this. After speaking to customer care they said I should resubmit documentation and they will back date my account to 01-01-2016 to reflect the correct fees. I revive a communication today with the following info:<br> Extremely poor service. !!<br> Query Number : 200116QL3HXX <br> Query Type : CONTRIBUTIONS-CONFIRMATION OF MONTHLY AMOUNT <br> <br> Thank you for your email dated 20/01/2016, apologies in the delay in responding to your query, kindly note that your father?s income for 2016 has been updated and his monthly contributions will be R 1317.75 with effect 01/03/2016.<br>