suspension after payment

On the 4th of Jan 2016 i paid my first contribution via debit order! <br> On the 6th of January I phoned Bonitas about my chronic medication. Bontle informed me that i can not apply for chronic medication since they are still waiting for confirmation from Absa that i did pay. And told me if i were to be in a car accident they would not accept me at a private hospital! Shocking because i have not been without a medical aid a day in my life!!<br> I emailed my doctors note to bonitas that same day and in the email asked them where i can send a proof of payment to. But i received no response with regards to the bank statement!!!<br> <br> On Sunday the 10th i went to the pharmacy to get my chronic medicine, and the pharmacist told me my medical aid is suspended!!!!<br> <br> I just phoned bonitas again and said that it is suspended and that i should send a stamped bankstatement through!!!<br> <br> I work till 5 every day i cant get a bank statement. And i was told i cant send the statement from my internetbanking since it should be stamped!!!!<br> <br> Should the credit dept not be doing this!! I am the client!!!!<br> I paid now i am suspended!!! I am soooo dissapointed!!!