MH
Minet H

1 reviews | Active since Mar 2013

18 May 2016, 07:59

Suspending account after asking over a month ago to update account

<p>Bonitas has not updated my banking details after asking numerous times to do so, that my debit order can go through,.</p> <p>Now after 6 weeks my account is suspended and I am without my medical aid because their admin is not up to date, after "the customer" had to remind them that they need to take the money from the right account.</p> <p> </p> <p>I am very dissapointed in this service and and will not be recommending this medical aid!</p>

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Replies (1)
Bonitas Medical Fund
Bonitas Medical Fund's reply19 May 2016, 07:32
Official

Hello Minet1990

Thank you for submitting a comment to us through Hello Peter.

This is to confirm that we have received your comment and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards

Bonitas Team