Suspended (with payment done)

I honestly do not know what to do to get service or answers anymore, this is my last resort.

I have phoned twice, emailed 4 times, and still my problem are not fixed.

On 28 May, I paid my contribution. They did not pick up the payment and my membership was suspended. When I called, they assured me that they sent the information to the relevant people to lift the suspension. Since then, it shows my payment on the website, but I am still suspended.

What will happen if I have a medical emergency now? I can't use my medical aid, that I already paid for. I do understand that there are currently a backlog of communication etc, but what about when something happens to me or my sons?

The ladies that assisted me was really friendly, but that is currently where the good service stops.

I really hope that this problem will be resolved soon.