1 reviews | Active since Feb 2015
Suspended membership over R620
Goodmorning Trust you are well, can you please urgently give me a call as you seem to se it fit to suspend my membership over R620 rand which I find ridiculous!! The new plan details were only sent to me the beginning of April, and if you see my payments which are made on time every month then you will see it was Done before receiving the updated amount which I paid end of April. Not only are my children's lives at stake but mine and my husband all because a Bonitas decided to suspend my medical aid over R620!!! If you look at my records you will see I have epilepsy, my son has epilepsy. So what happens if one of us have a fit???? Will you carry the hospital bill?? Please let me know as I have a medical aid for a reason and now you decided that you can take it away!!! I am totally disgusted with bonitas and how you treat your clients!!
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team