Suspended Membership

I've been with Bonita's since 2023 despite being warned about the service not being up to standard I was informed January 2024 that my membership have been suspended and after numerous communication from my side found that there was a payment outstanding for Dec. I sent the POP to the credit control department two weeks ago and every time thereafter was told that my membership was still suspended. Meanwhile my monthly contribution of more then R11 000 for the month of January 2024 has been deducted and I'm on another plan with a total new membership number and was told this morning that even that membership is suspended until finance can sort the POP out, been told it can still take up to 5 working days when they have been sitting with the POP for 2 weeks already. My husband has a cardiologist appointment on the 31st January 2024 as he is a chronic cardiac patient. I am stranded even now after I spent more than 40 mins on call without any joy. I am up to my wits end with this for over 2 weeks of absolutely no communication from the scheme.