Suspended Medical Aid

Item: Bonitas Medical Fund
Rating: 1
Author: RACHEAL R

My medical aid was suspended as a result of a mistake by Bonitas. This after I had a long call with a consultant the week before drawing Bonitas’ attention to their mistake. Not the kind of service I expect when I pay such high monthly premiums.

Helpful (0)

Replies (2)

Bonitas Medical Fund's replyOfficial

07 Oct 2021, 06:41

Hello RACHEAL

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.

Kindly reply privately with your membership number in order to assist with your enquiry.

Kind Regards

The Bonitas Team

Bonitas Medical Fund's reply07 Oct 2021, 06:41

Official

Hello RACHEAL

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.

Kindly reply privately with your membership number in order to assist with your enquiry.

Kind Regards

The Bonitas Team

Bonitas Medical Fund's replyOfficial

12 Oct 2021, 23:19

Hello RACHEAL

Thank you for submitting a comment to us through Hellopeter.

Please note we have not received the required details from you. Your query will be attended to once we receive the required details.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards

Bonitas Team

Bonitas Medical Fund's reply12 Oct 2021, 23:19

Official

Hello RACHEAL

Thank you for submitting a comment to us through Hellopeter.

Please note we have not received the required details from you. Your query will be attended to once we receive the required details.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards

Bonitas Team