Suspended again because of Bonita's incompetence

and im back here again. I changed my option end of December but realized the option i changed to would not work, so i asked to change again beginning of January, after being ignored for weeks they finally change the option but not the date i requested, they then debit my account twice as they messed up the option change, after numerous calls and emails regarding a refund i get no reply or assistance, so i reversed the debit order, spoke to 2 consultants and sent numerous emails to which they still have not rep**** weeks later informing them that i reversed the debit order, they go refund the amount. This is now on the back of their absolute incomitance when it came to dealing with my option change, now i get a mail that they have suspended my account for a bounced debit. So i am to believe that they have suspended my benefits because of THEIR incomitance? I could write and entire 5 page essay on the absolute pathetic *********** service i have received in the last 3 months, having to use hello peter just to get a reply as they just dont reply to emails, when you speak to consultants on the phone they hear everything you say but nothing happens after that.