Suspended account

<p>Please note that as per the below, I have sent you proof of payment. The debit order has gone off as required. My problem is as follows:</p> <p> </p> <p>FNB :-) We have noticed that a new debit order(s) was paid from account ending... ***x on *: R***xRef. Bon Subs ***xx </p> <p>I have been told that my account is currently on hold due to non-payment. This account has been paid and as an agent told me, I am not covered until the 7 January. This means that my family is not covered at all until then. This is unacceptable as I was told I will be covered from 01 January 2017. Should something happen to my family or myself, I will not be covered. If you needed payment on the 23 December 2016, you should have told me that. </p> <p>Should I not get a call from someone from the management in the course of the morning, I will be taking this further. Is this how you treat someone who has just joined your scheme? This is shocking and my experience with your medical aid thus far has been nothing but dismal. I am now very sorry that I had made the mistake of moving from Discovery!!</p> <p>Almost 2 days later and still no call back. </p> <p>Also, you have decided that my wife and I are on a 3 month waiting period as we cannot prove that we were on a medical aid prior to 2009. Guess what, all the schemes including yours does not keep records prior to 2009. </p> <p>A Bonitas agent has told me that should my wife or I be in an accident we will not be covered. We will be stabelized and sent to the nearest goverment hospital.</p> <p>Only as of the 7/01/17 will my sons be covered. I need to take my son in for x-rays urgently but as my account is "on hold" I have been advised to pay for it or take him to a goverment hospital. </p> <p>I asked whats happend with the debit order and you say "due to the public holidays nobody has been in to check them"</p> <p>My son now needs urgent attention and because you have not bothered checking with the bank, he needs to wait or go to a public hospital. Guess what, YOU HAVE ALREADY GOT MY MONEY!!!!!!! WAKE UP!!!!</p> <p>Shocking, shocking, shocking service.</p>