Suspected ***** But Bonitas does not even reply

Good day

This is not the first time this happened and I had communicated before and even tried to get assistance on Hellopeter about three times, but never get feedback.

The first Time I noticed that a claim was submitted for me getting treatment at a doctor in White River - where I never was before and didn't se that doctor ever.

I tried to get your assistance in finding out what is happening and you, regrettably ignored my concerns completely.

Today I received an email (sew attached screenshot) that a claim of over R500 was submitted for me at Mopani pharmacy in White River. I was not in White River today or even this month, nor did I definitely not make any claims for any medication.

Strange enough that when I try to claim at Clicks pharmacy in the town I live (not White River), I am told I reached my limit.

But still somehow claims are approved on my name in another town at pharmacies and doctors I never went to?

Something wrong here. And Bonitas is not at all interested in assisting me.

After three attempts on Hellopeter I just get the same generic reply every time:

Thank you for bringing the matter to our attention - we will give you feedback.... Etc etc.

But I do NOT get feedback or any response or communication whatsoever.

I now want to contact the ombudsman. Can you please provide the contact details?

And in the meantime doctors and pharmacies get paid for services rendered to me which I never got or claimed for.

See attachment - theres two claims and on one I'm the patient:

12 May 2026 - Patient: Jacobus Myburgh - Service provider - Mopanie Pharmacy - That was NOT me.

Just like a few months ago I was apparently at a Dr van Wyk in White River as the patient and a claim was approved on my name for treatment I didn't receive.

Bonitas just doesn't give a ding about this.

Refer me to someone who could actually help and assist me, and provided the ombudsman details.

Kind regards JJ Myburgh