SURGERY AUTHORISATION DENIED AFTER MOTOR VEHICLE ACCIDENT

I writing this email with so much pain and actually very emotional, thinking that after more than 5 years that I have been with BONITAS and actually few of those years would finish without even claiming because I am not a sickly person and I try to take good care of my health, but the only time that I actually need BONITAS to help me with the authorisation of my surgery due to a bad accident that happened to me 2 years ago and left with a bad scar and bad eyelids. Bonitas keeps saying this is just a scar but it’s actually more than that as it affect my career as I do a lot of presentation and it has affected my confidence in so many ways the only thing they worried or thinking about to them is that it’s a cosmetic surgery and I BELIEVE ITS NOT COSMETIC AS THIS IT’S A MOTOR VEHICLE ACCIDENT ITS NOT A COSMETIC DAT I JUST PLANNED TO DO AND I DON’T EVEN THINK I WUD DO THAT IT EITHER AS I DON’T SEE THE NEED for a cosmetic for myself.

I have been on the phone for more than 2 hours yesterday taken from pillar to post about this authorisation, no 1 is willing to help, regarding this and some they keep saying they did the surgery but I only did the upper scar surgery and they left the bottom under the eye lids which the doctor advised dat I shud wait for the surgery to heal first before I cud do the other 1.I really feel and believe dat HBM OR whoever just checked my file and just finalise that its cosmetic surgery wherelse it’s not. WHAT EVEN HURT ME THE MOST IS THAT BONITAS IS BUSY CLAIMING AT ROAD ACCIDENT FUND FOR THE MEDICAL EXPENSES THRU MY LAWYERS THAT THEY PAID THOU I MAKE SURE EVERY MONTH THAT I DON’T MISS MY MONTHLY INSTALMENT AT BONITAS, so Bonitas its busy playing a robbing game when I need it the most for my life to get better.

I need this authorisation to be looked properly and hoping to get positive respond ASAP, as my surgery its very very soon. Sylvia