aL
andrew L

1 reviews | Active since Oct 2015

14 Oct 2015, 13:32

superb service

I had a problem regarding a claim from bonitas medical aid, I called in countless times in an attempt to get the claim cleared of my name until a point where I went through to Salome Mankgela who was patient with me as I was frustrated and angry, she took it upon herself to assist me and constantly gave me feedback and updated me on the matter. I felt blessed to have been assisted by her because I never had to call in again asking about the status of the claim. Salome is a true asset to Bonitas and I hope her hard work and dedication to her job doesn't go unnoticed

0
Replies (1)
Bonitas Medical Fund
Bonitas Medical Fund's reply16 Oct 2015, 09:14
Official
Hello druza4276,

Thank you for your encouraging message.

Our aim is to provide excellent customer service at all times and your feedback is an opportunity for us to measure our service.

We appreciate you taking time to comment on your experiences with us.

Kind regards
Bonitas team