Such terrible service and no response

I have been trying to just simply add my son who have been born THREE weeks ago, to my medical aid and just not able to do so due to NO response from Bonitas. I am getting rather irritated with this seriously ineffective process.

ALL I WANT TO DO IS GET HIM ON MY ACCOUNT!!!!!! Is that so ****** difficult??? I want to keep everything as is, me as the main account, my wife as the first beneficiary and then simply add my son.

I provided his birth certificate to you in more than three emails. You already have ALL My and my wife's details, WHAT LOGICAL REASON do you want me to re-fill in what you already have?????????? This is a seriously ineffective process and I will not be subject to its stupidity, simply add my son!!! What I cannot understand is the fact that I AM TRYING TO GIVE YOU MORE BUSINESS!!! WHY DO YOU MAKE THAT SUCH A DIFFICULT THING TO DO!