Substandard level of customer service, not even POOR begins to describe what is being provided by Bonitas

I've lost count of how many Hello Peter complaints and emails I have sent to Bonitas, about one query. And again.

I'm writing this complaint anew because I have documented proof that Bonitas will not revisit a complaint when you reply to their response (which claims to have resolved your query) and explain the basis of your assertion that the complaint/review has not been fully addressed.

Bonitas has chosen to address a tiny part of the enquiry and failed to do a thorough investigation. It took them more than roughly 4 months to address what is probably 1/4 of the enquiry.