Substandard client service from Bonitas

I am sharing out of frustration and sheer desperation. I have been a loyal client of Bonitas for the past 34 years. Terminated membership December 2024. App**** for savings refund in November 2024. Was informed all documents were in order and refund was to be processed in May 2025. Bonitas requested I should submit documents again which I duly comp**** with. On or about the 28 May 2025 they requested I submit a clearer copy of my ID. I again comp**** even emailing it from their offices in Port Elizabeth. I have sent countless e- mails enquiring in this regard. Same response: documents are in order and with finance for final vetting. Phoned on Friday 13 May 2025 twice. Consultant informed me EFT was prepared but she does not know why it has not been sent. I am at my wits end with Bonitas Finance department. I have been receiving final demands from my creditors as I have made promises to pay depending on my savings refund. I am not *****ing or borrowing from Bonitas; after all this is money legally owed to me. Yet I now have to beg and be at their mercy and for what... My own money.

What a disgusting way to treat an ex client!!!