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Balokile S

1 reviews | Active since Feb 2019

14 Feb 2019, 10:32

Stuck in ICU because bonitas medical aid won't pay for suctioning machine.

Pathetic service. My child has been stuck in ICU for 2 weeks now because Bonitas is refusing to assist with getting a suctioning machine that she needs in order to go home. They keep lying and claiming that there is information that they did not get from the hospital and suppliers but I have proof that my daughter's ENT specialist and pediatrician emailed motivational letters and codes that are needed in order for authorization to be given. So for as long as we don't get the machine she is stuck in hospital for God knows how long because she can not leave the hospital without it leading to Bonitas having to pay more for her hospital stay. The messed up part is that they have probably pa10 times

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Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply14 Feb 2019, 14:43
Official
Hello TKG131413,

Thank you for submitting your details to us through Hello Peter.

This is to confirm that we have received your information and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards,

Bonitas Team

Bonitas Medical Fund
Bonitas Medical Fund's reply25 Feb 2019, 08:25
Official
Hello TKG131413, 
 
Thank you for submitting a comment to us through Hello Peter. 

According to the telephonic conversation with our representative; we hereby confirm that your concerns have been addressed and this matter has now been resolved. 

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service. 

We apologise for any inconvenience caused to you. 

Thanks and regards, 

Bonitas Team