Struggling with service

It's the 5th time now I’m submitted my forms and requesting for the other 2 forms from Bonita's 171022QBGH7X - [MI***]. There is no forms for 2023 on their website or app and they keep on sending me only 1 form and say I need to complete the other 2 but don't send them or a link to me. This happened last year as well and I struggled also with no communications from Bonita's. They putted me on the highest bracket and all my requests fell on deaf ears. I'm very disappointed in Bonita's service to their customers. I'm paying for a service so be kind enough to give it to me and make your website and app more user friendly and put the needed forms and information on it.