Struggle with incorrect information

Item: Bonitas Medical Fund
Rating: 1

i Joined Bonita's again, we were on Bonita's for a while, i asked on my application for the membership to be from march and I paid march contribution manually because i thought it will be active from march only to see they said from april. i emailed, i phoned with no assistance or feedback. Kindly assist, for the dates to be changed

Helpful (0)

Replies (3)

Bonitas Medical Fund's replyOfficial

10 Mar 2023, 08:30

Hello Chantelle L

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We are investigating this matter.

We appreciate your patience while we are resolving this query for you.
Kind Regards

Bonitas

Bonitas Medical Fund's reply10 Mar 2023, 08:30

Official

's updateReviewer Update

10 Mar 2023, 11:24

Still No feedback

's update10 Mar 2023, 11:24

Reviewer Update

Still No feedback

Bonitas Medical Fund's replyOfficial

10 Mar 2023, 12:25

Hello Chantelle L

Thank you for notifying us of your complaint.
We have escalated the proof of payment to finance department to change the join date.

We appreciate your patience while we are resolving this query for you.
Kind Regards

Bonitas

Bonitas Medical Fund's reply10 Mar 2023, 12:25

Official