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Wimpie S

1 reviews | Active since Apr 2018

14 Dec 2020, 08:49

Struggle to get refund

I need assistance with regard to Funds that is owed to me by Bonitas, due to the fact that I cancelled my membership with them in July 2020. They send me forms to fill in and I did as requested and they said the money will be deposited in my account in the first week of December 2020 as that is not the case I contacted them again on 11 December 2020 just to send me the application form again that I send to them on 26 August 2020. Please help

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Replies (3)
Bonitas Medical Fund
Bonitas Medical Fund's reply14 Dec 2020, 12:35
Official
Hello Wimpie S,
 
 Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention. 
 
We are currently investigating this matter and appreciate your patience while we are resolving this query for you. Regards,
 
 Bonitas Team

Bonitas Medical Fund
Bonitas Medical Fund's reply15 Dec 2020, 12:17
Official
Hello Wimpie S,

Thank you for submitting a comment to us through Hellopeter.

According to our telephonic conversation and the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team
Bonitas Medical Fund
Bonitas Medical Fund's reply19 Dec 2020, 09:38
Official
Hello Wimpie S,

Thank you for rating your experience with Bonitas on this public platform. 

It means a lot to us, especially that you made the time to rate the service! 

Regards,

Bonitas Team