CA
Cheryl A

1 reviews | Active since Jun 2016

21 Jun 2016, 07:22

STRESS ACTIVATING SERVICE !!!

<p>I DID AN APPLICATION ON LINE OF WHICH I DIDNT GET ANY RESPONSE AND FIGURED THAT I SHOULD JUST LEAVE IT. I THEN GOT A CALL FROM A TELESALES AGENT THAT ASSISTED ME WITH MY APPLICATION ALL DONE AND WELL. I REQUESTED PAYMENT TO BE DECUTED THE 25TH OF WHICH HE CONFIRMED WAS FINE. THE NEXT MONTH I REALISED PAYMENT WAS NOT DEDUCTED AND CALLED TO ENQUIRE (REF NO: 260416QR6FR8), I WAS ADVISED THAT I DID AN ONLINE APPLICATION HENSE BANKING DETAILS IS NEEDED, HOWEVER DETAILS WERE ALREADY SENT (REF NO: 070416QPFRX) . I GOT NO ASSISTANCE ON EMAIL WHICH I THINK IS REDICULOUS THAT THEIRS NO CORRESPONDANCE DEPARTMENT, YOU RECEIVE AN AUTOMATIVE EMAIL??????? I SPOKE TO A CONSULTANT AND REQUESTED THIS TO BE CANCELLED AND DROP THE PHONE. NO ONE BOTHERED TO TELL ME TO WRITE A EMAIL ,POST OR EVEN FAX!!! TO ADD TO THIS JUNE ARRIVES AND I RECEIVE AN EMAIL ADVISING ME I HAVE OUTSTANDING DEBT???????? MY 3 MONTHS IF BEING WITH THEN ARE NOT EVEN OVER , I HAVE NOT EVEN USED THIS MEDICAL AID THE MEMBERSHIP HAS NOT BEEN CANCELLED AND I MUST R6128.00 ????? WHEN IT COMES TO A DISPUTE RECORDINGS CAN BE LISTENED TO AND YOU ARE ADVISED THAT ALL CALLS ARE RECORDED, WHY IS A RECORDING COMFIRMING I WANT TO CANCEL NOT GOOD ENOUGH!!!!! YOUR TURN ARROUND TIME, CONSULTANTS ARE TEDIOUS, DREADFUL ,INADEQUATE.</p>

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Replies (1)
Bonitas Medical Fund
Bonitas Medical Fund's reply21 Jun 2016, 10:04
Official

Hello LizzCheryl

Thank you for submitting a comment to us through Hello Peter.

This is to confirm that we have received your comment and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards

Bonitas Team