Stop *****ing my money!

ABSOLUTELY ********** EXPERIENCE. The only reason it gets one star is because 0 stars is not an option. On the bonitas boncap network i sent in my income verification in november....i never noticed the amounts coming off my bank account until march with the whole lockdown. I called them, the just proceeded to push me to the highest income bracket as they claim not to have revieved them. So. March. I resubmit. With proof of delivery report the whole works. Right same thing. April. Call them up again. Same story. May.... same story.... JUNE same story..... meanwhile in may i recieved an email thanking me as they recieved my documents in march. SO to date they have technically ****** over Seven thousand rand from me this year! And the best part is I WORK IN THE MEDICAL FIELD. MY JOB IS TO LIASE BETWEEN MEDICAL AID AND PATIENT. We see hundreds of patients a day. So when a patient asks me what medical aid would i recommend you can only imagine what i have to tell. I have dates of resubmissions names of numerous tele agents i have liased with and yet you still ***** my money every month?? Seriously work your issues out!!!!!