LR
Lauren R
1 reviews | Active since Nov 2012
10 Jun 2021, 08:45
Stop forcing us to use pharmacy direct
Bonitas please stop forcing us to use pharmacy direct. You don't seem to be doing anything about the lack of service from pharmacy direct. Or maybe you are forcing is to move to another medical aid. Again I didn't receive my meds on time. Who do we take to task if something negative happens. It must be Bonitas because we as clients have a contract with you and not the useless pathetic service provider called pharmacy direct.
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Replies (3)
Bonitas Medical Fund's replyOfficial
10 Jun 2021, 19:36Hello Lauren R,
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards,
The Bonitas Team
Bonitas Medical Fund's reply10 Jun 2021, 19:36
Official
Hello Lauren R,
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards,
The Bonitas Team
Bonitas Medical Fund's replyOfficial
14 Jun 2021, 14:49Hello Lauren R,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We also encourage you to take time and revisit your review, it will mean a lot to us.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Bonitas Medical Fund's reply14 Jun 2021, 14:49
Official
Hello Lauren R,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We also encourage you to take time and revisit your review, it will mean a lot to us.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
LR
Lauren R's updateReviewer Update
14 Jun 2021, 15:10This matter has not been resolved. You don't seem to get the fact that although we get the meds it's always late meaning that we sometimes miss days of taking our meds so how is it resolved? In your email you said that the pharmacy direct consultant tried contacting me and couldn't get hold of me but the pharmacy direct update was that they contacted me and the matter was resolved. Just another way of showing the pathetic service we get from pharmacy direct. It's time that Bonitas start listening and actually resolve this matter and stop putting decorations on the problem.
LR
Lauren R's update14 Jun 2021, 15:10
Reviewer Update
This matter has not been resolved. You don't seem to get the fact that although we get the meds it's always late meaning that we sometimes miss days of taking our meds so how is it resolved? In your email you said that the pharmacy direct consultant tried contacting me and couldn't get hold of me but the pharmacy direct update was that they contacted me and the matter was resolved. Just another way of showing the pathetic service we get from pharmacy direct. It's time that Bonitas start listening and actually resolve this matter and stop putting decorations on the problem.