Still waiting for hospital authorization

On Wednesday, my Cardiologist ordered an angiogram and made the hospital booking for today (Friday) . On Wednesday afternoon I phoned the call centre for authorisation. They understood the urgency. I was told that the authorization should be no problem and that I should have it within 24 hours. That is, by Thursday afternoon. When I had heard nothing by 15h00 on Thursday I phoned the call centre again. I was told that everyone who did the authorizations was at an "Away" function. It is now Friday 8h00. I have been sitting in the hospital reception since 6h00. They will not admit me without the authorization from Bonitas. There is still no response from Bonitas. This is the standard of indifferent service we receive from Bonitas and we are on the top option.