Still waiting for hospital authorisation

When asked if i would recommend bonitas I would have said definitely... now hmm I don't think so. Still waiting for hospital approval since last week. To be told they need docs which we sent who knows how many times and they still can't find them. Then finally when you do speak to someone and get docs again to them they say well its 5pm so it can't be approved today. My son goes for his life saving op tomorrow and I can't get it approved because of an *********** company