AF
Andrea F
1 reviews | Active since Oct 2018
23 Apr 2024, 10:52
STILL WAITING
Please refer to queries 011023QVL0Z7 & 181223QZDZYH sent in December 2023.
There has been no feedback, each time a call is made we get the run around but still no feedback. this is absolutely ridiculous to say the least. Also the member is 94 yrs old and now needs a commode but was told that she cannot just use her medical aid savings to buy this. This service is a joke.
Helpful (0)
Replies (6)0
Replies (6)
Bonitas Medical Fund's replyOfficial
23 Apr 2024, 11:14Hello Andrea F
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind regards
Bonitas Team
Bonitas Medical Fund's reply23 Apr 2024, 11:14
Official
Hello Andrea F
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind regards
Bonitas Team
AF
Andrea F's updateReviewer Update
23 Apr 2024, 11:38Please can you tell me what the turn around time for feedback is.
AF
Andrea F's update23 Apr 2024, 11:38
Reviewer Update
Please can you tell me what the turn around time for feedback is.
AF
Andrea F's updateReviewer Update
23 Apr 2024, 15:09Its been almost 4 hours, no call to update, no email with feedback. Will this be just another road to nowhere?
AF
Andrea F's update23 Apr 2024, 15:09
Reviewer Update
Its been almost 4 hours, no call to update, no email with feedback. Will this be just another road to nowhere?
AF
Andrea F's updateReviewer Update
24 Apr 2024, 11:52A ***EAR OLD IS STILL WAITING ON BONITAS TO CONTACT HER AND HELP RESOLVE HER ISSUES. INVESTIGATING DOESNT TAKE ANOTHER 24HRS. ESPECIALLY AFTER SHE HAS ALREADY WAITED 4 MONTHS.
AF
Andrea F's update24 Apr 2024, 11:52
Reviewer Update
A ***EAR OLD IS STILL WAITING ON BONITAS TO CONTACT HER AND HELP RESOLVE HER ISSUES. INVESTIGATING DOESNT TAKE ANOTHER 24HRS. ESPECIALLY AFTER SHE HAS ALREADY WAITED 4 MONTHS.
AF
Andrea F's updateReviewer Update
25 Apr 2024, 07:24Thank you for your reply.
AF
Andrea F's update25 Apr 2024, 07:24
Reviewer Update
Thank you for your reply.
Bonitas Medical Fund's replyOfficial
29 Apr 2024, 08:02You welcome!
Bonitas Medical Fund's reply29 Apr 2024, 08:02
Official
You welcome!