Still waiitng
Still have not received any response from my first review submitted 6 January Still hasn't been processed.
'Cannot believe how long it takes to process a claim which was submitted in November. It was rejected because Bonitas sent it to the wrong department at first. Last week they said they were correcting and resubmitting it, but it's already been over a week and it hasn't even been processed yet. Phoned 3 times, they can't tell me why it's taking so long. Do not phone me. Email only.'
Helpful (0)
Replies (5)0
Replies (5)
Bonitas Medical Fund's replyOfficial
10 Jan 2023, 22:07Hello Charl G Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. Our Office hours are 08:00 - 17:00 Monday – Friday. Closed on weekends and public holidays
Your enquiry will be attended during office hours. Kind Regards
The Bonitas Team
Your enquiry will be attended during office hours. Kind Regards
The Bonitas Team
Bonitas Medical Fund's reply10 Jan 2023, 22:07
Official
Hello Charl G Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. Our Office hours are 08:00 - 17:00 Monday – Friday. Closed on weekends and public holidays
Your enquiry will be attended during office hours. Kind Regards
The Bonitas Team
Your enquiry will be attended during office hours. Kind Regards
The Bonitas Team
's updateReviewer Update
11 Jan 2023, 09:55This is exactly the same (copied and pasted) response I got last time. Are they actually going to process it or not?
's update11 Jan 2023, 09:55
Reviewer Update
This is exactly the same (copied and pasted) response I got last time. Are they actually going to process it or not?
Bonitas Medical Fund's replyOfficial
12 Jan 2023, 09:46Hello Charl G
We sincerely apologize for any inconvenience you may have experienced due to the delay in resolving your query. At Bonitas, customer satisfaction is something we take pride in and anything less than ensuring you are completely happy is unacceptable.
We are investigating this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
We sincerely apologize for any inconvenience you may have experienced due to the delay in resolving your query. At Bonitas, customer satisfaction is something we take pride in and anything less than ensuring you are completely happy is unacceptable.
We are investigating this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's reply12 Jan 2023, 09:46
Official
Hello Charl G
We sincerely apologize for any inconvenience you may have experienced due to the delay in resolving your query. At Bonitas, customer satisfaction is something we take pride in and anything less than ensuring you are completely happy is unacceptable.
We are investigating this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
We sincerely apologize for any inconvenience you may have experienced due to the delay in resolving your query. At Bonitas, customer satisfaction is something we take pride in and anything less than ensuring you are completely happy is unacceptable.
We are investigating this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
's updateReviewer Update
13 Jan 2023, 12:29 "With reference to your enquiry, please be advised that the claim for W...F....... C...., practice number ***, for service date 10 November 2022, for an amount of R900.00 has been processed and rejected as the Information on claim is either invalid/unclear, not payable/not supp****. Kindly note that the aforementioned claim is for laboratory examination performed at an unattached operating theatres, practice specialty number 77 and a detailed claim is required for us to process the claim accordingly."
Your consultants are giving me all different answers. First was told that it was a mistake by Bonitas and that the code was corrected now and would be processed WITH THE CORRECT CODES. Obviously not done.
Also I have enquired which code is wrong and no-one can give me an answer.
And it was never for an amount of R900, I clearly said R792 as I had received a discount.
People are not doing their jobs correctly.
I need someone to come back to me and tell me which codes were submitted incorrectly and what the codes should be URGENTLY. IT HAS TAKEN TOO LONG NOW.
060123QGJL31 - Hellopeter Complaint -
Your consultants are giving me all different answers. First was told that it was a mistake by Bonitas and that the code was corrected now and would be processed WITH THE CORRECT CODES. Obviously not done.
Also I have enquired which code is wrong and no-one can give me an answer.
And it was never for an amount of R900, I clearly said R792 as I had received a discount.
People are not doing their jobs correctly.
I need someone to come back to me and tell me which codes were submitted incorrectly and what the codes should be URGENTLY. IT HAS TAKEN TOO LONG NOW.
060123QGJL31 - Hellopeter Complaint -
's update13 Jan 2023, 12:29
Reviewer Update
"With reference to your enquiry, please be advised that the claim for W...F....... C...., practice number ***, for service date 10 November 2022, for an amount of R900.00 has been processed and rejected as the Information on claim is either invalid/unclear, not payable/not supp****. Kindly note that the aforementioned claim is for laboratory examination performed at an unattached operating theatres, practice specialty number 77 and a detailed claim is required for us to process the claim accordingly."
Your consultants are giving me all different answers. First was told that it was a mistake by Bonitas and that the code was corrected now and would be processed WITH THE CORRECT CODES. Obviously not done.
Also I have enquired which code is wrong and no-one can give me an answer.
And it was never for an amount of R900, I clearly said R792 as I had received a discount.
People are not doing their jobs correctly.
I need someone to come back to me and tell me which codes were submitted incorrectly and what the codes should be URGENTLY. IT HAS TAKEN TOO LONG NOW.
060123QGJL31 - Hellopeter Complaint -
Your consultants are giving me all different answers. First was told that it was a mistake by Bonitas and that the code was corrected now and would be processed WITH THE CORRECT CODES. Obviously not done.
Also I have enquired which code is wrong and no-one can give me an answer.
And it was never for an amount of R900, I clearly said R792 as I had received a discount.
People are not doing their jobs correctly.
I need someone to come back to me and tell me which codes were submitted incorrectly and what the codes should be URGENTLY. IT HAS TAKEN TOO LONG NOW.
060123QGJL31 - Hellopeter Complaint -
Bonitas Medical Fund's replyOfficial
08 Feb 2023, 08:58Hello Charl G Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Kind regards Bonitas
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Kind regards Bonitas
Bonitas Medical Fund's reply08 Feb 2023, 08:58
Official
Hello Charl G Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Kind regards Bonitas
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Kind regards Bonitas