Still the same service level.......non existent

<p>This is my 2nd review of Bonitas. And things have not improved at all. Service is still terrible. Not having the time to sit and listen to automated messages and message options and then being cut off when trying to speak to an agent I sent them a new query on Monday via email. No answer. I sent another email asking them to please the email. Today is Friday the 23rd of June. And yes still no answer from Bonitas. </p> <p> </p> <p>Then each query or question has to be sent to a different email. You dont know where to sent claims, referal letters, authorisations etc. The website doesnt list all the correct avenues. Send something to general inqueries in the hope of it going to the write department will also not happen. The different departments are definately not communicating with each other.</p> <p> </p> <p>Trying to communicate with Bonitas is a ****ndous experience.</p> <p> </p>