STILL RECEIVE STATEMENTS 6 MONTHS AFTER TERMINATE

Terminated membership 30/04/2015 and received certificate of termination.<br> <br> Receive email statement 31/10/2015 indicating outstanding Member Contribution of R536,73.<br> <br> Receive email acknowledgement of outstanding debt 11/11/2015 - addressed to MISS A STREUDERS, but referring to membership nr ***. <br> <br> Log a telephonic query and am told that the debt is for a claim issued while I was still a member. Thus, debt was settled on 11/01/2016.<br> <br> Receive confirmation email indicating that Membership Portion of SH MOTSOARI has been received and allocated. Email addressed to MISS A STREUDERS and referring to my previous membership number, but the member mentioned is not a beneficiary of mine.<br> <br> I took this for an administration mistake and considered the transaction settled.<br> <br> On 9/2/2016 I receive another statement with same details. I query and receive no feedback. <br> <br> Today I receive yet another statement and after telephoning am told the issue should only be resolved next week Friday and that I should phone AGAIN then?<br> <br> It is a concern that these mistakes can happen and is not addressed also it is poor customer care to not provide clients with feedback within acceptable time periods.