Still not resolved...

This issue is still unresolved. I have now received about six different email responses and four phone calls, all giving generic, copy-and-paste answers with no accountability or ownership.

This is my first claim in over three years of paying R3 700 per month, and it was for a clear emergency hospital visit after hours. Despite this, the claim was rejected.

I live in Black Rock, and the nearest contracted-in hospital is more than 360 km away in Kimberley. Expecting members in rural areas to travel that distance in an emergency is completely unrealistic and unsafe.

I have written a full, detailed letter to Bonitas requesting one dedicated case manager to handle my claim and to provide real, specific answers — not another generic response.

I also need Bonitas to confirm, in writing, who handles the emergency administration if a member is unconscious or in a coma.

This situation has become unacceptable. I expect a proper, individual response and resolution — not a template reply.