LT
Lynnsey T
1 reviews | Active since Feb 2012
08 Jun 2026, 11:11
Still no statement
This is my second complaint, I have still not received my monthly statement and I don't get responses from emails. I need the statement today. Please just send it to me. Also when I go onto our bonitas profile, my husband and child's claims are there but not my claims.
Helpful (0)
Replies (2)0
Replies (2)
Bonitas Medical Fund's replyOfficial
08 Jun 2026, 15:52Hi Lynnsey,
We apologise for the continued frustration you’ve experienced, especially with the issues on your profile and the lack of response. This is not the level of service we aim to provide.
Your matter has been escalated, and our team will contact you directly to assist as a priority.
Kind regards,
Bonitas team
We apologise for the continued frustration you’ve experienced, especially with the issues on your profile and the lack of response. This is not the level of service we aim to provide.
Your matter has been escalated, and our team will contact you directly to assist as a priority.
Kind regards,
Bonitas team
Bonitas Medical Fund's reply08 Jun 2026, 15:52
Official
Hi Lynnsey,
We apologise for the continued frustration you’ve experienced, especially with the issues on your profile and the lack of response. This is not the level of service we aim to provide.
Your matter has been escalated, and our team will contact you directly to assist as a priority.
Kind regards,
Bonitas team
We apologise for the continued frustration you’ve experienced, especially with the issues on your profile and the lack of response. This is not the level of service we aim to provide.
Your matter has been escalated, and our team will contact you directly to assist as a priority.
Kind regards,
Bonitas team
LT
Lynnsey T's updateReviewer Update
09 Jun 2026, 08:00I want to leave bonitas and I know that we owe you guys savings but because of what is going on, I cannot trust you guys and I need to find a medical aid I can trust. Please arrange that we have a special exception when it comes to leaving and that we don't owe anything to you people. I don't know what is going on behind the scenes but I need to find a medical aid we can trust.
LT
Lynnsey T's update09 Jun 2026, 08:00
Reviewer Update
I want to leave bonitas and I know that we owe you guys savings but because of what is going on, I cannot trust you guys and I need to find a medical aid I can trust. Please arrange that we have a special exception when it comes to leaving and that we don't owe anything to you people. I don't know what is going on behind the scenes but I need to find a medical aid we can trust.