Still no resolution regarding my savings refund...since June 2016!!!!!

<p>Good day</p> <p>Sometime in June 2016 I received a letter from Bonitas regarding a savings refund as I have switched over from BonClassic to BonCap after being retrenched last year. The letter was dated 24 May 2016 and requested that I complete the savings refund form and return it to ********** together with a copy of my ID and a copy of my bank statement. This I did and returned it on 20 June 2016.</p> <p> </p> <p>On 4 July 2016, I sent an email requesting some kind of feedback and I was met with dead silence.</p> <p> </p> <p>On 25 August 2016, I sent yet another email requesting feedback and was once again, met with dead silence! It was as if my email had gone into a dark hole.</p> <p> </p> <p>19 September 2016, I eventually phoned into your call centre. I cannot remember who I spoke to, but she sent my information through to finance again....three months after I have initially sent it in! She could also see that it was indeed sent in on the 20th of June and that my emails after that remained unanswered.</p> <p> </p> <p>The following day (20 September) I receive another email requesting a copy of my ID as well as proof of banking details. What the heck is going on with your institution??? How many times do I have to do one thing over and over!!!!??? I sent through the information as requested AGAIN!!!!!!!!!</p> <p> </p> <p>On 23 September 2016, I phoned into your call centre. I was on the line with the consultant for more than 20 minutes and during this conversation she requested me for the same info again which she sent through to finance again.</p> <p> </p> <p>I AM VERY DISAPPOINTED IN YOUR INSTITUTION AND FURIOUS AS I AM TYPING THIS COMPLAINT. IN MY LIFETIME I HAVE ONLY HAD TO REPORT AN INSTITUTION TO HELLO PETER TWICE AND ON BOTH OCCASSIONS IT WAS BONITAS MEDICAL SCHEME!!!</p> <p> </p> <p>PLEASE ENSURE THAT THIS SITUATION IS RESOLVED BY CLOSE OF BUSINESS TOMORROW (3 OCTOBER 2016). I HAVE HAD ENOUGH OF THIS!!</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>