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AS
Adam S

1 reviews | Active since Jul 2011

02 May 2018, 13:41

Still No Refund in my acccount

Still waiting for either a Proof of Payment of Annual MSA funds which were supposedly paid to me out of my 2018 benefits... Funds are completely depleted due to bills which were covered by myself last year (2017), but I still do not have the cash in hand, as Bonitas has refunded the incorrect account - yet cannot assist me with Proof of Payment for me to pursue the case further. Have been waiting since Feb 2017 to have this resolved. Absolutely appalling service.

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Replies (4)
Bonitas Medical Fund
Bonitas Medical Fund's reply02 May 2018, 16:17
Official

Hello Eddie88,

Thank you for submitting a comment to us through Hello Peter.

This is to confirm that we have received your comment and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards,

Bonitas Team

AS
Adam S's update03 May 2018, 13:37
Reviewer Update
Still no Feedback
AS
Adam S's update07 May 2018, 09:46
Reviewer Update
????
Bonitas Medical Fund
Bonitas Medical Fund's reply11 May 2018, 11:46
Official

Hello Eddie88,

Thank you for submitting a comment to us through Hellopeter.

According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team