CC
Carrol-anne C
1 reviews | Active since Feb 2022
05 Sept 2024, 13:08
Still no outcome
Unanswered and half answered and wrongly answered correspondence regarding an operation for dependent 01 on 3 - 5 June 2024 at Eugene Marais Hospital.
I was told that the account was settled on 1 August 2024 and was duly sent a monthly statement that does not indicate that Eugene Marais Hospital was paid.
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Replies (2)
Bonitas Medical Fund's replyOfficial
05 Sept 2024, 13:49Hello Carrol-anne C
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's reply05 Sept 2024, 13:49
Official
Hello Carrol-anne C
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's replyOfficial
12 Sept 2024, 10:31 Hello Carrol-anne C
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and final feedback will be provided once the required information has been received from the hospital.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Bonitas Medical Fund's reply12 Sept 2024, 10:31
Official
Hello Carrol-anne C
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and final feedback will be provided once the required information has been received from the hospital.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team