STILL NO MEMBERSHIP CARD!!!!!!!!!

<p>I changed my plan with Bonitas in November 2016 from the BonSave to the Primary option. It is May 2017 and I still haven't received my new medical aid card AFTER I have requested it twice. I have a screenshot of an electronic membership card which is not accepted at my doctor's office. I have phoned numerous times and I have emailed Bonitas. I contacted the call centre on 8 May 2017 and spoke to Stephanie who took my details and said that a Manager would phone me back which never happened of course.</p> <p> </p> <p>CLEARLY the postal service is useless or should I say Bonitas? If I am in an accident tomorrow and I am unconscious, who will be able to log into my cell phone to access this stupid electronic card? I AM CURRENTLY PAYING ALMOST R2000 PER MONTH FOR A MEDICAL AID I CAN'T USE. I have been a loyal Bonitas member for years and you can't even offer an alternative solution to your customers, but YET, YOU WILL TAKE THEIR MONEY.</p> <p> </p> <p>I made it clear to Stephanie that I will cancel my membership with Bonitas over this.</p>