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lizeluus L

1 reviews | Active since Mar 2017

12 Oct 2019, 13:14

Still no medical cards since February

So fed up with Bonitas have been waiting since February month for our medical aif cards after sending numerous emails to them regarding the issue in May they promised delivery will take 2 weeks till now nothing received. After sending them a mail again on the 3rd of October they promised me again they will send our cards via courier which will take 5 days we are already past 5 days and still no cards but every month you must pay R3393 for this medical aid but have no cards to show that you are members of Bonitas!!!!!

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Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply14 Oct 2019, 14:24
Official
Hello Marlize Luüs,

Thank you for submitting a comment to us through Hello Peter.

Kindly reply privately with the membership number or main member’s ID number and contact details in order for us to assist with your query.

We have tried to reach you telephonically to resolve the enquiry, unfortunately you were not available.

 Please note that your personal information is not showing on the public view platform.

 Kind regards,

 Bonitas Team



Bonitas Medical Fund
Bonitas Medical Fund's reply17 Oct 2019, 12:51
Official
Hello Marlize Luüs,

Thank you for submitting a comment to us through Hellopeter.

According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team