Still no feedback when my money is going to be paid back into my account

Day 10 and still no payment back into my account. I did not authorized Bonitas to take any money out of my account. Now I sit with no money and they do not pay my money back. Every time you log a complaint they reply with - Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.

We will investigate this matter.

We appreciate your patience while we are resolving this query for you.

And this is were it stay. What must I do to get my money back.

I already did emai it on the 08 of January back to th lady. And stil no money back in my account. Think i must report this to the Ombudsman. Don't think this is fair to me. Sitting with no money and bonitas just take your money for no reason.

Did resend again this email today. (SECOND REQUEST) What I can not understand is Bonitas can just take your money out of your account without authority, but you must send emails with your Id asking them to pay you back.

Email send from *** to ***, cc *** 10 Jan 2025 08:55 and 08 Jan 2025, 15:01

Pkease send me your email then I will forward you all my emails.

Did received the email from the lady with this reference number Refund request - *** [MI***] and I did reply back to her with my Id and email letter

Please advise urgently if this was sort i can not sit without money again this weekend. I need my money back into my account please.

Sorted

Please can I get any feedback on when will my money be paid back?. No feedback us from 11.21 today