Still no feedback after 2 weeks

<p>I was admitted to hospital on the 2/12/2016(after Hours) after a terrible event could not get hold of them for 3 days. Till today after given a reference number could not get hold of them. No athorisation number was given till today been calling every day. Been speaking to a lady by the name of Mamsie told me she is leaving for the afternoon she cant help. Everytime I call they want a new form or paper. They have a automatic reply on hallo peter but never get back to the Hello Peter requests. THINK TWISE if you want your lifes in their hands...I just tried the call centre again without any joy. My premiums are paid on time but when it gets to claims they just send you from one person to the other. Please contact me this is a matter of urgency.</p>